JOB DETAILS
The role holder will be responsible for Service activities like
- Adhering to Service calls schedule
- Completing system installation at customer site
- Resolution of customer queries according to TAT
- Submission of service call reports on time
- Planning for the Service calls schedule (monthly, weekly) Review and check the designs made Service call allocation and prioritisation
- Managing customer escalations in an effective way etc.
- Customer feedback analysis
FUNCTIONAL AREA
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