SALARY
: Upto 40 K
LOCATION
: Mumbai, Maharashtra, India
VACANCIES
: 1
QUALIFICATION
: BE and Diploma Mechanical
MALE/FEMALE
: Male
EXPERIENCE
: 3 years to 5 years

JOB DETAILS             
- Call down to all customers to understand satisfaction Receive, log and track status of complaints
- Trouble-shoot problems by phone, whatsapp and sometimes in person
- Coordinate dispatch of support technicians and understand issue resolution requirements – parts and skills
- Follow-up to close complaint and delight customer Track sale of parts required for support
- Conduct regional service camps for repair and customer feedback
- Provide clear summary “product feedback” and “process feedback” recommendations based on complaints for OEM
FUNCTIONAL AREA      
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