SALARY
: 3- 4 LPA
LOCATION
: Mumbai, Maharashtra, India
VACANCIES
: 1
QUALIFICATION
: Any Graduate
MALE/FEMALE
: Female
EXPERIENCE
: 2-5 Years

JOB DETAILS             
Calling the customer and taking their feedback on how their experience was with us.
The person will have to do callings (inbound as well as outbound calls) on a daily basis and take customer feedback on the services they received from us from enquiry to booking of the car.
Ensures that new vehicles are properly prepped for delivery.
Assists in the delivery of vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.
Coordinates customer follow-up programs.
Works with salespeople to ensure that post-sale customer contacts are made within 48 hours of delivery and that updated files are kept on all customers.
Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.
Prepares monthly reports on the status of customer satisfaction in the dealership.
Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors.

FUNCTIONAL AREA      
Inbound Calls, Outbond Calls, Communication Skills, Proactive, Documentation, Business Development, Sales, Jobs for Customer Relationship Manager in Mumbai, Jobs for Customer Relationship Manager in Maharashtra, Jobs for Customer Relationship Manager in India.