SALARY
: 3 to 5 Lakh
LOCATION
: Mumbai, Maharashtra, India
VACANCIES
: 1
QUALIFICATION
: Any Graduate
MALE/FEMALE
: Male Preferred
EXPERIENCE
: 3 to 5 Years

JOB DETAILS             
Experience in automobile industry with below:-
1. CRM Activities:
·         Ensure highest level of customer satisfaction by planning and executing SSI improvement
·         Retention of customers by planning various CRM activities
·         Implement customer sales complaint management system and ensure lowest complaint resolution time
·         Establishes and implements the right CRM tools to help build/enhance brand loyalty.
·         Assists in the development of customer care business processes and analyses customer care enhancements
·         Comprehensive system of keeping in touch with existing customer

 2. Complaint Handling:
·         Resolves customer complaints expeditiously and ensures better long-term customer satisfaction.
·         Obtains and records basic demographic information about each customer, using dealership sales control system.
·         Maintaining contact record for customer analysis

3. Marketing:
·         Identifies weaknesses and make suggestions to improve promotional activities/customer satisfaction
·         Ensures the process followed is according to our Maruti standards.
·         Complete delivery process for customer as per Maruti standards.

4. Enquires & Test drive:
·         Ensures all the customer contact cards are entered daily in the DMS
·         Monitors the test drive given on the vehicles available by the sales personnel’s.

5. Sales Support Services:
·         Managing Sales services activities within the dealership
·         Planning and execution of enquiry generation activities through the  team
FUNCTIONAL AREA      
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