1. Answer calls professionally to provide information about products
2. Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken.
3. Follow up to ensure that appropriate actions were taken on customers' requests.
4. Refer unresolved customer grievances or special requests to designated departments for further investigation.
5. Answer questions about products or the company
6. Ask questions to understand customer requirements
7. Enter and update customer information in the database
8. Handle grievances to preserve the company’s reputation
9. Keep records of calls and sales and note useful information
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