JOB DETAILS
Travel Operations & Itinerary Planning
Understand client requirements, preferences, budgets, and travel expectations
Assist in preparing customised travel itineraries, holiday packages, and travel proposals
Prepare quotations based on client requirements, including hotels, transfers, activities, flights, and other travel services
Handle end to end travel bookings, including hotels, transportation, activities, flights, and other related arrangements
Ensure all travel arrangements are executed smoothly and within the agreed timelines
Supplier & Vendor Coordination
Coordinete with hotels, Destination Management Companies, transport providers, airlines, and other travel partners
Follow up with suppliers for booking confirmations, invoices, vouchers, payments, and other required documents
Maintain good working relationships with suppliers to ensure efficient service delivery
Track booking status and follow up on pending confirmations and requirements
Client Coordination & Support
Maintain regular communication with clients before, during, and after their trips
Share timely updates regarding bookings, confirmations, itineraries, vouchers, and travel documents
Respond to client queries and assist with changes, special requests, and last minute requirements
Provide prompt support in resolving travel related issues and operational challenges
Ensure a smooth and positive client experience throughout the travel journey
Documentation & Record Management
Ensure all booking details, supplier confirmations, vouchers, invoices, and travel documents are accurate and up to date
Maintain organised records of client bookings, supplier payments, pending invoices, and outstanding requirements
Monitor booking deadlines, payment schedules, and confirmation status
Ensure timely follow ups with clients and suppliers to avoid operational delays
Operational Execution
Assist in the smooth execution of client trips by coordinating all travel components
Monitor ongoing travel arrangements and address operational issues wherever required
Ensure all services are confirmed and communicated to clients before departure
Work closely with the internal team to ensure efficient coordination and timely completion of tasks
FUNCTIONAL AREA
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