: up to 5 LPA
: Ahmedabad, Gujarat, INDIA
: 4
: any graduate
: Both
: 2-4 years

JOB DETAILS             
1 Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete
2 Accepts all orders (from customer or overseas office) and processes them for handover to operations
3 Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
4 Provides spot quotations and closes contract
5 Performs up- and cross-selling (inbound calls) for existing customers and passes on leads to Sales
6 Takes and handles customer inquiries, e.g. Track and Trace
7 Takes customer requests with regard to Go Green topics
8 Reviews reports (generated by the Performance Reporting & Exception Specialist) and sends them to the customer
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